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Monthly Archive for: ‘June, 2013’

  • Seek Dissent, Not Consensus

    We spend a lot of time and energy trying to create consensus…with customers, employees, partners, etc.  But consensus does not always create the best decisions.  In fact, sometimes it results in big mistakes. The most successful managers actively seek out dissent.  They realize that people …

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  • How to Communicate Bad News to Customers

    When I worked at Samsung, I had to call Walmart and tell them a huge shipment was going to be late.  Fun, huh?  I actually had to make that kind of call all the time, because, let’s face it, shit happens (and it happens by …

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