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All Posts Tagged Tag: ‘Customer Satisfaction’

  • Firing a Client

    When to Fire a Client

    Over the course of my career, I’ve had the pleasure of working with some truly amazing clients. But I’ve also run into the occasional client who has been less than ideal to work with…

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  • How to Get Clients to Behave (and Still Love You)

    You love your clients…most of the time.  Sometimes they are really aggravating!  They can be late, uncooperative, or unresponsive.  They can be overly demanding (like when they ask for the moon and budget for marbles).  I want to share strategies to keep your clients in …

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  • How to Communicate Bad News to Customers

    When I worked at Samsung, I had to call Walmart and tell them a huge shipment was going to be late.  Fun, huh?  I actually had to make that kind of call all the time, because, let’s face it, shit happens (and it happens by …

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  • Are Your Customers Happy Enough?

    Most of your customers like buying from you.  Some LOVE you.  And some…well you can’t please them all. But are your customers happy ENOUGH?  Have they been getting happier over time?  Or could your product or service quality be slipping a bit?  How do you …

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