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All Posts Tagged Tag: ‘Dealing with Challenges’

  • Firing a Client

    When to Fire a Client

    Over the course of my career, I’ve had the pleasure of working with some truly amazing clients. But I’ve also run into the occasional client who has been less than ideal to work with…

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  • Free Not Available

    How to Handle Requests for Freebies

    There was a moment after I started my business when I realized that lots of people were hitting me up for advice.  Not only were clients eager to learn as much from me as possible, but old friends and new contacts were asking to “pick …

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  • How to Get Clients to Behave (and Still Love You)

    You love your clients…most of the time.  Sometimes they are really aggravating!  They can be late, uncooperative, or unresponsive.  They can be overly demanding (like when they ask for the moon and budget for marbles).  I want to share strategies to keep your clients in …

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  • Danger Sign

    7 Reasons to Turn Down a Project

    Most of us feel pressure to take whatever work we can get.  One of my clients used to live by the mantra, “a job is better than no job.”  But in fact, we’ll be happier–and probably make more money!–if we are more selective. Here’s seven …

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  • Seek Dissent, Not Consensus

    We spend a lot of time and energy trying to create consensus…with customers, employees, partners, etc.  But consensus does not always create the best decisions.  In fact, sometimes it results in big mistakes. The most successful managers actively seek out dissent.  They realize that people …

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  • How to Communicate Bad News to Customers

    When I worked at Samsung, I had to call Walmart and tell them a huge shipment was going to be late.  Fun, huh?  I actually had to make that kind of call all the time, because, let’s face it, shit happens (and it happens by …

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